Shipping policy

SHIPPING & DELIVERY

We’re committed to making your KIBORX shopping experience clear, reliable, and worry-free. Below you’ll find everything you need to know about how we process, ship, and support your order.

Estimated Processing & Delivery Times

We want you to know what to expect every step of the way. Estimated delivery time includes both order processing and carrier transit time.

Please note that business days exclude weekends and U.S. federal holidays. Delivery dates are estimates and are not guaranteed.

Processing Time

Most in-stock orders are carefully processed within 1–3 business days.

During peak periods, inventory transfers, or order review, processing may take up to 5 business days. If your order needs more time, we’ll email you with an updated shipment date and give you the option to cancel for a full refund.

Shipping Origin & Transit Time

To help get your order to you as efficiently as possible, fulfillment may be completed from a U.S. warehouse or an overseas fulfillment facility, depending on inventory availability and your delivery address.

  • U.S. warehouse orders: Estimated transit time is 3–7 business days after dispatch via UPS, FedEx, or a comparable carrier.

  • Overseas fulfillment orders: Estimated transit time is 7–15 business days after dispatch through cross-border air fulfillment and final-mile delivery.

  • Split shipments: Occasionally, items may ship separately from different fulfillment locations. If that happens, we’ll provide tracking information for each shipment at no additional shipping charge.

Shipping Rates

We’re happy to offer free standard shipping on qualifying orders within the contiguous United States.

  • Orders of $399 or more: Free standard shipping

  • Orders below $399: Flat-rate standard shipping of $9.99

Signature Requirement

To help protect high-value orders and provide greater peace of mind during delivery:

  • Orders over $300: Direct Signature Required delivery will be used where available.

  • What this means: A signature from an adult recipient at the delivery address is required before the carrier releases the package.

Tracking Information

As soon as your order has been dispatched, we’ll send a shipping confirmation email with your tracking details.

  • Tracking activation: Please allow up to 24 hours for tracking information to become active in the carrier’s system.

  • Multiple packages: If your order ships in more than one package, you’ll receive tracking information for each shipment.

Shipping Address Restrictions

At this time, KIBORX ships only to approved residential and commercial addresses within the contiguous United States.

We’re currently unable to ship to:

  • P.O. Boxes
  • APO/FPO/DPO addresses
  • U.S. territories
  • Known freight forwarders
  • Addresses that cannot be verified

If an address or order detail needs clarification, we may temporarily place the order on hold so we can help resolve the issue before shipment.

Undeliverable or Returned Packages

We understand that delivery issues can occasionally arise. If a package is returned because of an incorrect or incomplete address, delivery refusal, or failure to complete required delivery procedures, we’ll contact you to discuss the best available next step.

  • Customer-caused returns: To the extent permitted by applicable law, actual outbound and return-carrier charges may be deducted from the refund or collected before reshipment.

  • Our responsibility: This does not apply when the return is caused by our error, a damaged item, or an incorrectly shipped item.

  • Before refusing delivery: Please contact us first whenever possible. We’ll do our best to help resolve the issue quickly.

Compliance & Order Review

By placing an order, you confirm that you are at least 18 years old under KIBORX company policy and that you will comply with applicable laws regarding the purchase, possession, and use of the product.

KIBORX currently sells and ships only within approved U.S. delivery areas. Certain products may be subject to export-control or other legal restrictions.

  • Order review: To help protect customers and ensure responsible fulfillment, we may place an order on hold if we identify payment, address, shipping, compliance, or export-related concerns.

  • Order cancellation: If we’re unable to resolve a concern, we may cancel the order and issue a refund to the original payment method.

  • Refund timing: For canceled orders, we will initiate the refund within 2-3 business days. Your bank or card issuer may require additional time for the refund to appear on your statement.