Warranty & Claims

KIBORX TWO-YEAR LIMITED WARRANTY

At KIBORX, we want you to feel confident in the quality of your purchase. We stand behind our products and are here to help if a covered issue arises.

This Two-Year Limited Warranty explains what is covered, how to request service, and what you can expect from our team.

Who Provides This Warranty

This Two-Year Limited Warranty is provided by KIBORX (“KIBORX,” “we,” “us,” or “our”).

Who Is Covered

This warranty applies only to the original purchaser of a new KIBORX product purchased directly from kiborx.com and delivered to an approved address within the contiguous United States.

A valid order number or proof of purchase may be required to verify warranty eligibility.

Warranty Period

This limited warranty begins on the carrier-confirmed delivery date and remains in effect for two (2) years.

What This Warranty Covers

During the warranty period, KIBORX warrants that the covered product will be free from defects in materials and workmanship under normal, intended use and maintenance.

If KIBORX determines that a product has a covered defect, we will, at our option:

Repair the product using new or refurbished parts;

Replace the product with the same model or a functionally equivalent model; or

Refund the original purchase price if repair or replacement is not reasonably available.

For approved warranty claims, KIBORX will cover the cost of parts and labor required for the covered repair or replacement.

What This Warranty Does Not Cover

This limited warranty does not cover:

Normal wear and tear, including normal cosmetic wear that does not affect product function;

Accidental damage, abuse, misuse, neglect, loss, theft, fire, water damage beyond the product’s stated protection rating, or improper storage;

Use, installation, mounting, maintenance, or operation that is inconsistent with the product manual or written instructions provided by KIBORX;

Damage caused by unauthorized modification, alteration, or repair;

Damage caused by accessories, batteries, chargers, mounts, cables, or other components that are incompatible with the product or that cause the reported damage, unless the damage is caused by a defect in a KIBORX-supplied component;

Normal battery capacity reduction resulting from ordinary use and aging;

Products with removed, altered, defaced, or unreadable serial numbers;

Products purchased from unauthorized sellers, auction sites, or private resellers; or

Costs related to installation, removal, shipping upgrades, loss of use, or other expenses not expressly covered by this warranty.

This warranty does not require you to use KIBORX-branded parts or service providers. However, damage caused by modification, improper repair, or incompatible parts may not be covered.

How to Request Warranty Service

If you believe your product has a covered issue, please contact us before sending anything back.

Email: support@kiborx.com and include:

Your order number or proof of purchase
The product model and serial number
A clear description of the issue
Photos or a short video showing the issue, when possible

Our team will review your request and provide next steps. If a return is needed, we will issue a Return Merchandise Authorization (“RMA”) number and provide the correct return instructions.

Please do not send a product to us before receiving an RMA and return instructions. Unapproved shipments may experience delays or may need to be returned to the sender.

Shipping for Warranty Claims

For an approved covered warranty claim within the contiguous United States, KIBORX will provide a prepaid return shipping label when a return is required.

Please package the product carefully, including any requested accessories, to help prevent transit damage.

If our inspection determines that the issue is not covered by this limited warranty, we will explain the findings and available options before proceeding. You may choose to have the product returned to you at your expense.

Warranty Coverage After Repair or Replacement

Any repaired or replacement product will remain covered for the remainder of the original warranty period or for 90 days from the date it is shipped to you, whichever period is longer.

Relationship to the Return & Refund Policy

This warranty is separate from our Return & Refund Policy.

Return & Refund Policy: Applies to eligible returns requested within 15 days of delivery.

Limited Warranty: Applies to eligible defects in materials or workmanship reported during the two-year warranty period.

A product that is outside the return window may still be eligible for warranty service if it meets the terms of this limited warranty.

Your Legal Rights

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Nothing in this warranty is intended to limit rights that cannot be excluded or limited under applicable law.

Contact Us

For warranty service, RMA assistance, or questions about this warranty, please email us at:

support@kiborx.com.

We’ll be happy to review your request and guide you through the next steps.

Effective Date: July 21, 2026

Submit a Warranty Claim

Use the form below and include your order number, product model, serial number, issue category, a detailed description, and a link to any supporting photos or video. Please disclose any liquid exposure, modification, impact, or third-party repair.

I confirm that the information provided is accurate and understand that I must not ship the product until KIBORX issues an RMA and return instructions. Information is handled according to our Privacy Policy.