FREQUENTLY ASKED QUESTIONS
About KIBORX Products
What does KIBORX sell?
KIBORX offers thermal imaging and optical products designed for lawful outdoor, observation, property-monitoring, and related uses. Please review each individual product page for confirmed specifications, included accessories, and intended use information.
Can I use a KIBORX product anywhere in the United States?
Product availability and lawful use can vary by product and location. You are responsible for reviewing applicable federal, state, and local laws before purchasing or using a product.
KIBORX currently ships only to approved addresses within the contiguous United States.
Do I need to be a certain age to place an order?
Yes. By placing an order, you confirm that you are at least 18 years old under KIBORX company policy.
Shipping & Delivery
Where does KIBORX ship?
We ship to approved residential and commercial addresses within the contiguous United States.
We do not currently ship to:
- P.O. Boxes
- APO/FPO/DPO addresses
- U.S. territories
- Known freight forwarders
- Addresses that cannot be verified
How long does processing take?
Most in-stock orders are processed within 1–3 business days.
During peak periods, inventory transfers, or order review, processing may take up to 5 business days. If your order requires additional time, we’ll contact you with an updated shipment estimate and available options.
How long does shipping take?
Estimated transit time depends on the fulfillment location:
-
U.S. warehouse orders: Approximately 3–7 business days after dispatch
-
Overseas fulfillment orders: Approximately 7–15 business days after dispatch
Delivery dates are estimates, not guaranteed delivery dates.
Do you offer free shipping?
Yes. We offer free standard shipping on orders of $399 or more within the contiguous United States.
Orders below $399 ship at a flat rate of $9.99.
Will I receive tracking information?
Yes. Once your order has been dispatched, we’ll send tracking information to your email address.
Please allow up to 24 hours for tracking to become active in the carrier’s system.
Will I need to sign for delivery?
Orders over $300 require Direct Signature Required delivery where available. A signature from an adult recipient at the delivery address is required before the carrier releases the package.
Returns & Refunds
What is your return window?
You may request a return within 15 calendar days of the carrier-confirmed delivery date.
Please contact us before sending anything back. All returns require an RMA number and return instructions from KIBORX.
Can I test the product before deciding whether to return it?
Yes. You may carefully inspect the product indoors and power it on to verify basic operation.
For a standard return, the product should not show signs of field use, firearm mounting, material wear, avoidable damage, missing accessories, or missing protective materials.
Who pays for return shipping?
For standard, non-defective returns, the customer is responsible for return shipping costs and full-value insurance.
For approved returns involving a verified defect, shipping damage, incorrect item, or KIBORX error, we’ll provide a prepaid return label when a return is required.
Is there a restocking fee?
A 20% restocking fee may apply to an approved voluntary return that shows signs of use, mounting, missing accessories, or missing protective materials.
The fee does not apply to verified defects, incorrect items, verified shipping damage, or approved warranty claims.
How long does a refund take?
After your return arrives, we aim to complete inspection within 3–5 business days.
Once approved, we initiate the refund to the original payment method within 7 business days. Your bank or card issuer may require additional time for the refund to appear.
Warranty & Product Support
Does KIBORX offer a warranty?
Yes. Eligible products include a Two-Year Limited Warranty covering defects in materials and workmanship under normal, intended use and maintenance.
Please review the full KIBORX Two-Year Limited Warranty before purchase.
What if my product develops an issue after the 15-day return window?
The return window and warranty period are separate.
If your product is outside the 15-day return window but has a potential defect covered by the warranty, please contact us at support@kiborx.com for warranty assistance.
How do I request a return or warranty review?
You can submit a request through our Return & Warranty Request page or email support@kiborx.com.
Please include your order number, product model, serial number, a description of the issue, and photos or a short video when available.
Do I need to send my product before contacting KIBORX?
No. Please do not ship a product until you receive an RMA number and return instructions from our team.
Orders & Support
Why is my order under review?
To help protect customers and ensure responsible fulfillment, some orders may be reviewed for payment verification, shipping-address verification, inventory availability, or compliance-related concerns.
If we need more information, we’ll contact you using the email address provided with your order.
Can I change or cancel my order?
Please email support@kiborx.com as soon as possible. We’ll do our best to help before the order enters fulfillment, but we cannot guarantee changes or cancellations once an order has been dispatched.
How can I contact KIBORX?
For product, shipping, return, or warranty questions, email us at:
