Privacy policy
KIBORX respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how KIBORX collects, uses, shares, retains, and protects personal information when you visit kiborx.com, place an order, submit a return, warranty, RMA, dealer, or contact request, or otherwise interact with us.
Who We Are
KIBORX operates kiborx.com and provides thermal imaging and optical products to approved U.S. delivery areas.
For privacy-related questions or requests, please email us at:
Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information.
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Contact and identification information: Your name, email address, phone number, billing address, shipping address, and order number.
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Order and transaction information: Products viewed or purchased, order history, payment status, shipping details, return requests, warranty claims, RMA information, and communications with us.
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Payment information: Payment information is processed by our payment providers. KIBORX does not intentionally store full payment card numbers or card security codes.
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Device and usage information: IP address, browser type, device information, operating system, referring URLs, pages viewed, interactions with our website, approximate location derived from IP address, and cookie or similar technology data.
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Product support information: Product model, serial number, photos, videos, issue descriptions, and other information submitted through return, warranty, RMA, or support requests.
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Dealer application information: Business name, business contact details, website, business address, intended sales channels, resale-related information, and other details submitted through a dealer application.
How We Collect Information
We may collect personal information:
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Directly from you, such as when you place an order, create an account, subscribe to marketing, submit a form, request support, or contact us.
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Automatically, through cookies, pixels, log files, and similar technologies when you browse our website.
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From service providers, such as Shopify, payment processors, shipping carriers, fraud-prevention providers, and customer-support tools.
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Verify payments and help prevent fraud
- Arrange shipping, delivery, returns, repairs, replacements, and refunds
- Provide customer support and respond to RMA, warranty, dealer, and contact requests
- Maintain product, order, and warranty records
- Improve website functionality, products, services, and customer experience
- Send transactional messages, including order, shipping, return, warranty, and service communications
- Send marketing communications, where permitted and in accordance with your preferences
- Comply with legal obligations, enforce our policies, and protect the rights, safety, and security of KIBORX, our customers, and others
How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Shopify, which provides our e-commerce platform and related services
- Payment processors, which process payment transactions
- Shipping carriers and fulfillment providers, which help ship and deliver orders
- Customer-support, return, warranty, and fraud-prevention providers
- Professional advisors, such as legal, accounting, insurance, or compliance providers
- Government authorities, law enforcement, or other parties, when required by law or reasonably necessary to protect rights, safety, or security
We may also disclose personal information in connection with a merger, acquisition, financing, sale of assets, bankruptcy, or similar business transaction.
Advertising and Analytics
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, measure website performance, improve our services, and, where applicable, support advertising activities.
Depending on the tools enabled on our website and your privacy choices, some data sharing may be considered “sharing” for cross-context behavioral advertising under certain U.S. privacy laws.
You can manage certain cookie and data-sharing preferences through our Your Privacy Choices page, where available.
Cookies and Similar Technologies
We use cookies and similar technologies to support essential website functions, such as maintaining your cart, processing checkout, remembering preferences, understanding website performance, and helping protect our store from fraud.
You can manage cookies through your browser settings. Please note that blocking or deleting certain cookies may affect website features, including checkout, account access, and saved preferences.
Where enabled, our cookie banner allows visitors to manage non-essential cookie preferences.
Your Privacy Choices
Depending on where you live and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal and operational exceptions
- Opt out of the sale or sharing of personal information, where applicable
- Opt out of targeted advertising, where applicable
- Request information about our privacy practices
- Appeal a decision relating to a privacy request, where applicable law provides that right
To submit a privacy request, email:
Please include your name, email address, and the nature of your request so we can verify and process it appropriately.
If you wish to opt out of data sharing or targeted advertising, please use our Your Privacy Choices page.
Where required and properly configured, we honor applicable browser-based opt-out preference signals, including Global Privacy Control.
How We Verify Privacy Requests
To help protect your information, we may request information reasonably necessary to verify your identity before responding to a privacy request.
We will not discriminate against you for exercising applicable privacy rights. However, some requests may be limited where we need information to complete a transaction, provide warranty or recall services, prevent fraud, comply with law, or protect legal rights.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Fulfill orders and provide customer service
- Process returns, warranty claims, and RMA requests
- Maintain accounting, tax, shipping, and legal records
- Prevent fraud and protect our business
- Resolve disputes and enforce agreements
- Comply with applicable legal obligations
Retention periods may vary depending on the nature of the information and the reason it was collected.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online system, transmission, or method of storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored through our website.
Children’s Privacy
KIBORX is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
KIBORX products are intended for customers who are at least 18 years old under our company policy.
If you believe a child has provided personal information to us, please contact us at support@kiborx.com so we can take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites, platforms, or services. KIBORX is not responsible for the privacy practices, content, or security of third-party services.
We encourage you to review the privacy policies of any third-party website or service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, products, services, or technology.
When we update this policy, we will revise the Effective Date at the top of this page.
Contact Us
For questions, concerns, or privacy requests, please contact:
KIBORX
Email: support@kiborx.com