At KIBORX, we are committed to delivering reliable thermal imaging and optical products built for outdoor exploration, observation, and demanding environments.

We stand behind the quality of our products and provide a One-Year Limited Warranty to give you confidence in your purchase.

This warranty explains what is covered, what is not covered, and how to request warranty service if you experience a product issue.

Who Provides This Warranty

This One-Year Limited Warranty is provided by:

KIBORX
(“KIBORX,” “we,” “us,” or “our”)

Who Is Covered

This warranty applies to the original purchaser of a new KIBORX product purchased directly from:

kiborx.com

and delivered to an approved address within the contiguous United States.

To verify warranty eligibility, KIBORX may require:

• Order number;
• Proof of purchase;
• Product model;
• Serial number.

Products purchased from unauthorized sellers, auction platforms, or private resellers are not covered under this warranty.

Warranty Period

The KIBORX One-Year Limited Warranty begins on the:

Carrier-confirmed delivery date

and remains valid for:

One (1) year

What This Warranty Covers

During the warranty period, KIBORX warrants that covered products will be free from defects in:

• Materials;
• Manufacturing workmanship;
• Normal operation under intended use conditions.

If KIBORX determines that a product has a covered defect, we may provide one of the following solutions at our discretion:

Repair

Repair the product using new or refurbished components.

Replacement

Replace the product with:

• The same model; or
• A functionally equivalent model.

Refund

Provide a refund of the original purchase price when repair or replacement is not reasonably available.

For approved warranty claims, KIBORX covers:

• Required repair parts;
• Labor costs;
• Approved return shipping within the contiguous United States.

What This Warranty Does Not Cover

This limited warranty does not cover:

Normal Wear and Cosmetic Changes

Including:

• Normal cosmetic wear;
• Minor scratches or appearance changes that do not affect product performance.

Accidental Damage or Misuse

Including:

• Accidental drops or impacts;
• Abuse or neglect;
• Theft or loss;
• Fire damage;
• Improper storage;
• Water damage beyond the product’s specified protection rating.

Improper Use or Installation

Including damage caused by:

• Failure to follow the user manual;
• Improper installation or mounting;
• Incorrect operation;
• Use outside the product’s intended purpose.

Unauthorized Modification or Repair

Including:

• Product modification;
• Unauthorized repair;
• Altered internal components;
• Damage caused by third-party service.

Incompatible Accessories

Damage caused by:

• Non-compatible batteries;
• Chargers;
• Mounts;
• Cables;
• Other accessories not approved for use with the product.

Other Exclusions

This warranty also does not cover:

• Normal battery capacity reduction caused by age or usage;
• Products with missing, altered, damaged, or unreadable serial numbers;
• Products purchased from unauthorized sellers;
• Installation or removal costs;
• Shipping upgrades;
• Loss of use;
• Any indirect expenses not specifically covered by this warranty.

Using non-KIBORX accessories does not automatically void this warranty. However, damage caused by incompatible components or improper modifications may not be covered.

How to Request Warranty Service

If you believe your KIBORX product has a covered issue, please contact us before sending the product back.

Email:

support@kiborx.com

Please include:

• Order number or proof of purchase;
• Product model;
• Serial number;
• Detailed description of the issue;
• Photos or videos showing the problem (when available).

Our support team will review your request and provide the appropriate next steps.

If a return is required, KIBORX will issue:

• A Return Merchandise Authorization (RMA) number;
• Return instructions;
• Shipping information.

Please do not send products without receiving an approved RMA.

Unauthorized shipments may experience delays or may be returned.

Warranty Claim Shipping

For approved warranty claims within the contiguous United States:

KIBORX will provide a prepaid return shipping label when product return is required.

Please:

• Package the product securely;
• Include requested accessories;
• Follow all return instructions provided by KIBORX.

If inspection determines that the issue is not covered under this warranty, KIBORX will explain the findings and available options.

You may choose to have the product returned to you at your expense.

Warranty After Repair or Replacement

A repaired or replacement product will remain covered for:

The remaining original warranty period

or

90 days after shipment of the repaired or replacement product

whichever period is longer.

Warranty and Return Policy Relationship

The KIBORX Return & Refund Policy and Limited Warranty Policy serve different purposes.

Return & Refund Policy

Applies to eligible returns requested within:

15 calendar days after delivery

for products meeting return conditions.

Limited Warranty

Applies to:

• Manufacturing defects;
• Material defects;
• Covered product issues;

reported within:

One year from delivery date

A product outside the return period may still qualify for warranty service if it meets warranty requirements.

Your Legal Rights

This limited warranty provides specific legal rights.

You may also have additional rights depending on your state or jurisdiction.

Nothing in this warranty limits any rights that cannot legally be excluded under applicable law.

Contact KIBORX

For warranty support, RMA assistance, or questions about your product:

Email:
support@kiborx.com

Our team will review your request and help guide you through the warranty process.

Submit a Warranty Claim

To request warranty service, please complete the warranty claim form below.

Please provide:

• Order number;
• Product model;
• Serial number;
• Issue category;
• Detailed description of the problem;
• Supporting photos or videos (if available).

Please disclose any:

• Liquid exposure;
• Physical impact;
• Product modification;
• Third-party repair attempts.

By submitting a warranty claim, you confirm that the information provided is accurate.

Please do not ship your product until KIBORX provides an approved RMA number and return instructions.

All submitted information will be handled according to our:

Privacy Policy